Skip to content

Welcome to the Student Accounts Office

Frequently Asked Questions

Payment Windows

Payment Windows are located in the lobby of McDowell Administration Building.

Office hours:

McDowell Administration Building
Monday-Friday 8:00 AM - 5:00 PM

To pay by phone: 903-886-5044

Payment Window Services

  • Student accounts/Institutional loan payments (cash, check, credit/debit card)
  • Student account information (balances, account inquiries)
  • University departmental deposits
  • Student worker paycheck pickup
  • University staff travel check pickup
  • Institutional loan administration (tuition loans and emergency loans)
  • Parking citation payments
  • Parking permit sales

Student Billing/Receivables/Refunds

Offices are located in the McDowell Administration Building (Room 199) 

  • Student accounts/Institutional loan billing and payments
  • Refund processing (including financial aid refunds)
  • Mail refunds
  • Direct deposit refunds
  • Collections (past-due accounts)
  • Administration of third-party contracts (scholarships, employers, government agencies)
  • Collections (past due loans)
  • Perkins loan administration
  • Parent/PLUS loan disbursement
  • Employee scholarships
  • Lion Family Scholarships
  • Credit card machine assignment/loan

Quick Links

Need an update?

To request a change to this page or to request access to make changes yourself, email