Contacts

Shipping/Receiving & Surplus Coordinator: Rickey Porter

Distribution: Richard Helge

Telephone: 903-468-3050

Shipping Instructions

Step 1—Package should be properly packed and sealed.

Step 2—Package information must include the proper "Ship To" address, department, department account number, and the total dollar value of the shipment. This will insure quality handling and service for all parties involved.

Step 3—Notify receiving no later than 2 pm for all UPS shipments
and no later than 10 am for all Federal Express shipments.

Note—For all packages with a value of $1,000 or more, please include
a separate list detailing the contents of your package.

Where is your package? What is the shipping cost?

UPS    |   FED-EX

Receiving - Faculty/Staff

All items received at the shipping department must be university related. It is never acceptable to have personal items sent to the shipping office.

All packages received at the Shipping Department are delivered to the individual department listed on the address label. All packages must be signed for by a department employee. Packages are not opened to verify contents. They are opened only when necessary for identification, to put asset numbers on them, or if obvious damage is present. The final person/department destination is responsible for verifying contents are complete and undamaged.

The shipping department will attempt first delivery of all packages within one business day. If no one is available to sign for the package, two additional attempts to deliver will be made. After the third attempt, shipping department staff will try to make contact by phone. If no contact is made, the package will be returned to the sender at the department's expense.

Department staff may come by the shipping department to pick-up a package only after they have confirmed delivery by calling 903-468-3050.  You must have a tracking number from the shipping company when calling about your package.  Our hours are Monday thru Friday, 8 a.m.—12 p.m. and 1 p.m.—5 p.m.  A staff member will assist you with the pick-up.  No one except shipping and receiving staff may be present in the shipping and receiving area.

Student Package Pickup

Students can receive packages to be picked up in Whitley Hall by following these steps:

1. Have the package shipped to:
   East Texas A&M University
   2600 S. Neal St.
   [Dorm Name]
   Commerce TX, 75428
   ATTN: [Student Name]
2. When the package arrives, the student will recieve an emai with a QR and numerical code
3. The student brings their Lion Card to the Package Room located in Whitley Hall and scans for entry
4. Scan the QR code or enter the numerical code and the locker will automatically open