Work Order & Project Request Procedures

Routine work orders

All routine work orders that involve minor painting, carpentry, electrical, plumbing, air conditioning and heating issues can be submitted by using our web-based work order system at

Maintenance Connection Login to Submit Work Order

NOTE: We are no longer using SchoolDude

For more information on how to sign up, email mark.glover@sscserv.com for a step-by-step power point.

Our office hours are Monday - Friday from 8 am - 5 pm.
Please give up to 24 hours to be approved during the week. If your request is after 5 pm on Friday, note it will be approved the following Monday. If you have an emergency, contact your Community Director or RA.

When submitting your work order request, please complete the description portion of the form as clearly and completely as possible. Your request will be reviewed and prioritized today if received at Facilities before 2:30 p.m.

NOTE: Parts availability may affect response time.

And, if needed, a work order can also be submitted via phone at 903-468-3244 or email mark.glover@sscserv.com

Emergency/After Hours

Between 8 a.m. and 5 p.m., please call 903-886-5761 if you have an emergency or life safety issue to report.

After 5 p.m. please call 903-886-5686 if you have an emergency or life safety issue to report.

Project requests

Project requests beyond normal maintenance work orders, require a Renovation/Minor Construction Projects Approval Form be submitted by the Dept. Head, Dean or appropriate Vice President. Upon submission, each project is assigned a tracking number that is used for tracking that particular project. This option will allow the Project Facilitator to schedule a time with the requestor to investigate the need and practicality of the project. The project will be thoroughly discussed and a cost estimate will be provided only after approval of the project has been granted. Once the cost estimate is provided, funding shall be established through a priority review. At that time, it shall be determined if other projects will be deleted or shifted in the project listing, dependent upon emergency or need. Please note that projects will always be referred to by the unique number assigned at the time of the submittal.

If in the event that the Project Facilitator decides that the project requested does not meet with the scope and intent of providing necessary modifications that are beneficial to the University Student Body, the respective Department Head, or Dean may appeal to their respective Vice-President for review. This decision may be upheld or denied by the Vice-Presidents Council or the President. It shall not be the intent of the Project Facilitator to promote or deny projects based on anything but prudent and wise use of tax dollars that benefit the students at East Texas A&M University.

Due to the limited amount of funds available, the following limits shall be used in determining the appropriate level of authority given for approval of submittals:

Projects with a value up to $5,000 - Approval by Department Head

Projects with a value of $5,000 up to $15,000 - Approval by the Dean

Projects with a value of $15,000 and above - Approval by the respective Vice-President.

A number of projects are submitted to Facilities for cost estimates and then submitted to the President and respective Vice Presidents for review at the beginning of the Fiscal Year. Once the review has taken place projects approved and funded are submitted again for final acceptance. In the event that a project is accepted, but not funded due to the lack of funds or other reasons, it will migrate to the next fiscal year for possible funding.